Customer Service

Shipping & Delivery
Returns & Replacements
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery.

We aim to dispatch all orders promptly and for items that are in stock, or not special order or custom made items generally within one working day, (working days are Monday to Friday, excluding weekends and public or bank holidays in the UK).

Packages are sent under plain wrapping and in line with our environmental policy we may recycle or reuse suitable outer parcel packages and or packing materials. All parcels are sent via the most cost effective or appropriate method of shipping. For orders in excess of £40 deliveries will require a signature upon receipt. Please allow 2-5 days for your item to arrive after you have been notified of its dispatch. However we can only open a claim for lost items once 15 days has elapsed or we can identify that the package has been lost.

While we attempt to keep stock of most common items, however some items may be by special order only, or not stocked due to cost/popularity/expiration. In such circumstances please allow up to 10 working days for such items to be ordered or restocked. If there are significant delays though we will notify you.

In adverse weather conditions please allow extra time for carriers to make deliveries.

For further information please see our full terms and conditions.

Order Tracking & Order Status

When your order is dispatched you will be sent an email with the relevant information, including any tracking numbers. You may also check on the status of your order by logging into your account and checking your orders there. If your order is less than £40 then tracking information may not be available. Otherwise the tracking information will display the carrier company and Tracking reference number. If you go to the relevant carriers website i.e. Royal Mail you will be able to input the tracking number to get the status of your package.

My order says processing, what's happening ?

When you place your order it enters our processing queue, only once we have prepared and dispatched your order will the status change to complete. On occasions where we are awaiting stock of a particular item the order status will remain at processing, depending on the order we may ship parts of your order out, such as in stock items with the remaining items to follow. However you will get shipping and or tracking information on all packages that leave. The order status will only update to complete when all items have been dispatched.

Returns and Replacements.

If for any reason you are not entirely satisfied with you purchase from us then in the first instance please contact us to discuss the issue. We will do our best to identify any fault or problem and the best remedy.

If you have brought the wrong item.
Please notify us within 14 days of receipt of the item. Please do not open or use the product. The item can be returned to us and we can refund or replace the item with the correct item (subject to price), please note you may be liable for return shipping / postage costs.

If we have supplied the wrong item.
If we have sent you the wrong product, then please contact us within 30 days of receipt, we will arrange for the incorrect item to be returned and exchanged for the correct one. Please do not open or use the item.

Damaged broken or faulty items.
If an item has been damaged or broken in transit or is in any way faulty then please notify us. For your safety please do not open or use the item. Contact us and we will arrange return and replacement.

In the event of any dissatisfaction.
Please contact us to discuss, by their nature these items are classed as consumables and once opened or used cannot be returned for refund or exchange. However we would like all our customers to be more than satisfied so we would urge you let us know of any problems.

Returns may be sent to: 

Returns Consea, Unit 5966
PO Box 7169
Poole
BH15 9EL 

(Important: Any return must contain customer information and or order number)


For more information please see our full terms and conditions.


Payment, pricing and Promotions.

All orders must be paid for in full before dispatch. In the case of special order items these must be paid for before we order them form our supplier. The normal function of this store is to collect payment when you checkout. All payments are processed by a trusted 3rd Party, currently PayPal Merchant Services. We do not directly hold or have any access to your payment details. All transactions are secure.

Prices on the site are presented as is with no warranty for any errors or omission, in the case of incorrect pricing being applied we reserve the right to cancel any order, by completing the checkout purchase does not oblige us to complete or supply items that have been incorrectly listed. In such circumstances any payments will be fully refunded.

We reserve the right to promote certain items from time to time, which may include changes in price both higher and lower. Once you have ordered a product the price you pay will be that which was applicable at the time. I.e if the same item becomes discounted, or increases in price you will not receive a refund or additional charge on your already completed orders, even if those items have not been dispatched to you.
Please see our terms and conditions for full details.

Viewing Orders.

You may view your previous orders or the status of current orders in your account control panel. It is highly recommended that you create a user account to access this feature. Guest accounts or checkouts may only have limited access to order or return information, guests may check order or return status here.


Updating Account Information.

Please ensure that your account information particularly your address details are kept up to date and correct. We will use such information to process and dispatch your orders. We accept no liability for orders that are lost or misdirected because of outdated address or contact details.

You may check and update your account information when you log in.

For more information please see our full terms and conditions.

If you have any questions or difficulties though please contact us.